Written complaints should be addressed to:
Mr Jonathan Blackie
Regional Director
Government Office for the North East
Citygate
Gallowgate
Newcastle upon Tyne
NE1 4WH
We will send a written acknowledgement within two days of receipt, indicating how long the investigation will take and when a response will be given (normally within twenty working days). If we take longer than the original estimate, we will keep you informed of progress and give you a revised estimate of the response time.
If we judge your complaint to be justified, the Regional Director will send you an apology with an explanation of why we failed and the steps we are taking to prevent it happening again.
If your complaint is judged to be unjustified, we will give you an explanation of our decision.
We will respect your wishes if you prefer to remain anonymous.
